Privacy Policy for Bates Farm

Last Updated: February 3, 2026

At Bates Farm, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.

1. Who We Are

Bates Farm is the “Data Controller” of the personal data you provide.

Address: Warrington Rd, Risley, Cheshire, WA3 6BN
Email: hello@batesfarm.co.uk
ICO Registration: While we do not have a designated Data Protection Officer, all privacy inquiries should be directed to the email address above.

2. The Data We Collect

We collect and process the following information:

Identity & Contact Data: Name, email address, phone number, and billing address provided when you place an order or subscribe to our updates.
Technical Data: IP addresses, browser types, and cookie information collected automatically when you navigate our site.
Financial Data: Payment details are processed securely by our third-party provider (Stripe); we do not store full credit card numbers on our servers.

3. Why We Need Your Data

We use your information based on the following legal grounds:

Contractual Necessity: To process and fulfill your shop orders.
Consent: To send you email updates regarding event and ticket releases (only where you have opted in).
Legal Obligation: To maintain financial records for tax and accounting purposes.

4. Who We Share Data With

We do not sell your data. We only share information with trusted service providers to run our business:

Stripe: To process secure payments.
Mailchimp: To manage our email subscriber lists and send newsletters.

All third-party providers are vetted to ensure they comply with data protection laws. While these services may operate globally, we ensure your data remains protected under UK adequacy standards.

5. How Long We Keep Your Data

Order Records: We retain billing and transaction data for 6 years to comply with UK tax and accounting laws.
Marketing Data: We keep your contact info for as long as you are subscribed. If you unsubscribe, we remove your data from our active mailing lists immediately.

6. Your Rights

Under the UK GDPR, you have the following rights:

The Right to Access: You can request a copy of the data we hold about you (Subject Access Request).
The Right to Erasure: You can ask us to delete your data (the “Right to be Forgotten”), provided we aren’t legally required to keep it for tax reasons.
The Right to Withdraw Consent: You can opt-out of marketing emails at any time by clicking “unsubscribe” or contacting us.

How to exercise these rights: Please email us at hello@batesfarm.co.uk. We will respond to all requests within one month.

7. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Helpline: 0303 123 1113

Website: https://ico.org.uk